Your Features

The Phonely Features That Fight Telephone Crime From Every Angle

Using VoIP and digital voice technology, Phonely has created a whole host of features to help you avoid telephone scams. So here we present you with everything CallGuard.

Apps

For ease and convenience, we have created two FREE apps.

One is a Call app so you can take your home number anywhere on your mobile device. No more waiting at home for a call. Plus, it's also perfect as a backup, should you have a power cut and cannot use your router for calls.

The second is the Trusted Person app. This allows an, optional, nominated trusted person to receive alerts and notifications and join in live calls. Account settings can also be managed via this app.

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Phonely VoIP Calling Android and iOS Apps

Built-in anti-fraud introductions

Before a caller is connected to you they will hear a short message to let them know their call is recorded for your protection.

This will deter criminals from continuing with their calls and give you the confidence to answer your phone whenever it rings.

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Built-in anti-fraud introductions

Call blocking

Manually block the numbers you know you don't want to hear from. Plus have any number on Phonely's global block list blocked automatically.

Phonely's global block list is a vast database of suspicious numbers collected by us and our customers and is updated daily. This will allow you to be safe in the knowledge that you're already protected from known criminals.

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Customisable call blocking settings

Call recording & transcription

Every telephone conversation is recorded and then transcribed for easy inspection. So if you felt uncomfortable on a call or were alerted to keyword usage, you or your Trusted Person can easily check back to see what happened.

Feel in control of every conversation with the knowledge you have proof should you need it.

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Automatic call transcription

Contact book

Easily customise your Call App contact book for simple selection and direct dialling.

Change button colours and add photos to your contacts to allow for easy recognition of who you want to call or where you need to press. In customising your contact book you can trust that you won't have any difficulty in making those important connections with friends and family.

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Easily accessible contact book

Keyword notifications & other alerts

Using smart technology, our systems can detect the common keywords that phone criminals use. It can also alert your Trusted Person to calls you take that are from withheld or international numbers.

Be rest assured that, if like most people you didn't spot a scam, CallGuard will and action can be taken.

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Suspicious keyword notifications sent to trusted person(s)

Trusted person(s)

Nominating a trusted person will secure human backup should you need it, giving you an extra layer of protection. You can have more than one and you can choose anyone from your friends or family.

Whoever you choose will be able to support you from anywhere using the Phonely Trusted Person app. From here they will be able to do many things such as join in live (dial #9) calls to assist you, listen back to your call recordings to check for scam attempts and with CallGuard+ they will be notified of any criminal language used within your calls.

What a Trusted Person Can Do

Trusted person(s) can join a live call for assistance

Live call joining

If you're in the middle of an uncomfortable call, you can invite your Trusted Person to join for support. Plus your Trusted Person can also enter into any call from a withheld or international number to check you're OK.

You can be assured that at any point you feel you need help on a call, for any reason, you can have it with a press of #9.

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Trusted person(s) can join a live call for assistance

Offline alerts

VoIP and digital voice phones need a power source to run. Should yours fail, your Trusted Person will be alerted so they can contact you by other means to ensure you're well.

With this facility you can take comfort in the fact that in a power cut, you won't be left feeling isolated or alone.

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Offline alerts sent to your trusted person(s)

Voicemail

Most phones these days have the ability to let your callers leave you a message, and with Phonely you’ll find no exception. You don’t have to rush to pick up the phone or worry about missing a call if you need to nip out, as your voicemail will answer for you.

Gone are the days when you had to have a separate answering machine to record your messages on, thank goodness! With home VoIP and Phonely’s technology, just dial 5500 and you can listen back to any messages left for you.

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Trusted person(s) can join a live call for assistance

Blogs & Updates

The latest news, updates and guides from Phonely.

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