How It Works

How Digital Voice Works

Still wondering how digital voice works?
We unpack everything you need to know below and it’s 100% jargon-free!

Transitioning to Digital Voice

Once your account and phone are set up and working, you will be able to use your phone just as you did your traditional landline.

You can make calls and receive calls like you have done in the past. The only difference is that instead of your conversation being transmitted over copper wires, it will be converted into digital data that will pass through your router and across a virtual network.

Find Out More

Transfer your existing landline number to Phonely Home VoIP (Digital Voice)

See How to Seamlessly Swap Your Home Phone Over to Digital Voice

If you're unsure how digital voice will work in your home, see below for your step-by-step guide.

#1 Signing up - the number choice

Signing up with Phonely is designed to be straightforward. During the process, you will be asked if you would like a new phone number or if you would like to bring your existing number with you. You can have a new number for free, or we can "port" your current phone number to Phonely for you, and again, this is free.

#2 Signing up – the handset choice

During your sign-up process, you will be asked to consider whether you would like to keep your existing handset or if you would like a new Phonely digital voice handset.

  • If you have an analogue phone that you'd prefer to keep using, you can purchase a digital voice adapter.
  • If you already have a phone that's digital voice compatible, then you can adjust it to work with Phonely's system if you feel confident to do so.
  • If you would like a new digital voice phone that you can just plug in and use with your Phonely account, then you will be able to buy one that suits your needs.
#3 Setting up your adapter or handset(s)

If you have brought a Phonely adapter or handset then you will receive full instructions and support on setting up your phone. We have downloads, videos and a UK-based team that can assist you. This will basically involve connecting your phone to your broadband router instead of your BT Openreach wall phone socket.

#4 Your account

You can access your account online via a laptop, computer or mobile device. Here you can view your bills, add your contacts and make any changes offered within your call package.

#5 Added security

Phonely offers much more than your standard digital home phone. We are leading the way with scam protection by offering our customers Phonely's unique and innovative CallGuard. Click below to find out how you can be confident when answering the phone by protecting yourself or loved ones from phone crime.

Move to Digital Voice Today!

Open an account for you or your loved one instantly, by choosing the perfect plan below.

Phonely Digital Landline

£9.97 /month

Increasing to: £11.97 on April 1st.

  • UK telephone number or keep your own
  • Unlimited calls*
  • Unlimited call duration
  • International calls**
  • Voicemail service
  • Contact book

CallGuard:

  • Auto call blocking
  • Trusted Person(s) nomination & app
  • Anti-fraud intro
  • Live call joining
  • Offline alerts
  • Unlimited call blocking
  • Call recording
  • Real-time suspicious call alerts
  • Call transcription
  • Keyword Notifications
12-month contract • Internet connection required
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Phonely with CallGuard
Was £19.70 /month

£14.76 /month

Increasing to: £16.76 on April 1st.

  • UK telephone number or keep your own
  • Unlimited calls*
  • Unlimited call duration
  • International calls**
  • Voicemail service
  • Contact book

CallGuard:

  • Auto call blocking
  • Trusted Person(s) nomination & app
  • Anti-fraud intro
  • Live call joining
  • Offline alerts
  • Unlimited call blocking
  • Call recording
  • Real-time suspicious call alerts
  • Call transcription
  • Keyword Notifications
12-month contract • Internet connection required

Still have questions? Visit our FAQ page or contact our friendly UK-based team on
0800 112 5000, email hello@phonely.co.uk or use our live chat.

* Unlimited calls are subject to our fair usage policy.

** International call rates are different depending on which country you're calling.
Check out our international call rates or use our calculator to see how much a typical call would cost.

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