Winner: Digital Inclusion AwardMoved to Fleur without being asked? Your landline is still yours to choose.
Keep the number you've had for years and the broadband you already have. Phonely is a digital landline from £9.97 a month that plugs into your router, and it's already ready for the copper switch-off in January 2027. We'll handle the move for you.
Phonely is trusted by Police Forces across the UK and Trading Standards, and is
the winner of the Digital Inclusion Award at the AbilityNet Tech4Good Awards 2026.
Recommended, featured or accredited by
Phonely Digital Landline £9.97 a month on an 18-month plan, 1,600 UK minutes included (800 to UK landlines and 800 to UK mobiles), rising to £11.97 a month from 1 April 2027. An internet connection is required.
Prefer to talk it through? Our UK team is on 0800 112 5000, free to call.
Your TalkTalk landline has moved to Fleur Telecom. Here is what that means
If you've had a letter from TalkTalk saying your broadband and phone have moved to Fleur Telecom, you're one of around 13,500 households who received the same one, and it's completely understandable to feel unsure about it. Here is what has actually changed, and what hasn't.
- The move is genuine. From 1 September 2026, Fleur Telecom is the name on your bill and the company you call for support. Fleur is part of Telecom Acquisitions Ltd, a group in which TalkTalk holds a controlling stake.
- Your price, your package and your phone number have not changed. Fleur has said your existing terms carry over.
- Your phone line is a copper line, and copper lines are being switched off across the UK in January 2027. Whoever you're with, your landline will need to move to a digital service before then.
That last point is the one worth pausing on. Nothing needs doing today. But the switch-off means a decision is coming, and you get to make it. You can wait for Fleur to move you on their schedule, or you can choose who looks after your landline now, and keep everything else exactly as it is.
What Phonely gives you instead
A landline that is just a landline. From £9.97 a month, with your number kept.
Phonely is a specialist digital landline. Rather than running over the copper line, your calls run over your broadband connection. That can be Fleur, BT, Sky, Virgin or a local full-fibre provider; we don't mind, and you don't need to change it.
If you have been looking at landline-only deals and found that every one of them wants to sell you broadband as well, this is the exception.
- Keep your existing phone number. We handle the transfer from Fleur, and there are no forms for you to fill in.
- Keep your existing phone. A small adapter plugs into your router, so there's no new handset to learn.
- 800 minutes a month to UK landlines and 800 to UK mobiles on the Digital Landline plan — 1,600 in total — with voicemail, caller display, 1471 and 141 included.
- A UK-based team on 0800 112 5000, free to call, who will explain things at whatever pace suits you.
- Already ready for January 2027. Once you're with Phonely, the switch-off is something that has already happened for you, not something to worry about later.
What would it cost me?
Fleur sells its home phone as line rental plus a separate call bundle, and because transferred customers keep their old TalkTalk pricing, no two bills look quite the same. So rather than guess, we'd rather you used your own figure.
Compare it with your own bill
Take the phone line figure from your latest bill (line rental plus any call bundle) and pop it in below.
Phonely Digital Landline £9.97 a month on an 18-month plan, 1,600 UK minutes included (800 to UK landlines and 800 to UK mobiles), rising to £11.97 a month from 1 April 2027. An internet connection is required. See our plans for full details.
What other transferred customers have been asking
We've been reading the same forum threads you may have found. Most people aren't angry; they're unsure.
“Is this genuine, or a scam?”
It's genuine. Fleur is a real UK provider and part of the TalkTalk group. If you're ever unsure about a call or email claiming to be from a phone company, hang up and ring the number printed on your bill.
“Why wasn't I asked first?”
Providers are allowed to transfer customers between companies as long as your terms don't get worse. It doesn't feel great, and you're right that it should have been explained more clearly.
“I've started getting automated calls. Is that connected?”
Possibly a coincidence, possibly not. Either way, it's a good moment to think about scam-call protection, and CallGuard is built for exactly that.
“Can I just leave?”
If your minimum term with TalkTalk has ended, yes, and most long-standing copper customers are out of term. If you're not sure, we'll help you check before you commit to anything.
Themes summarised from the live MoneySavingExpert discussion, read 10 September 2026.
Built for the homes that rely on their landline
Many of the households in this transfer have had the same number for 20 years or more. For a lot of them the landline isn't a backup; it's how the family checks in, how the surgery gets through, and how a pendant alarm calls for help. Phonely was built for exactly those homes, which is why we work alongside police forces and won the AbilityNet Tech4Good Digital Inclusion Award this year.
- CallGuard. Known scam numbers are blocked before your phone rings, and suspicious callers hear a message that the call is being monitored. Most give up at that point.
- Trusted contacts. Nominate a family member. They're alerted if a suspicious call comes in, and can listen in or join the call to help.
- Quiet hours. Nights and any other times you choose are protected automatically.
- Offline alerts. If your line ever drops, you and your trusted contact are told, so nobody is left uncontactable without knowing.
CallGuard is included on Phonely with CallGuard at £14.98 a month (18-month plan, unlimited UK calls subject to our fair usage policy of 2,000 landline and 2,000 mobile minutes a month, free GA11 adapter worth £50; £16.98 a month from 1 April 2027).
The landline switch-off in January 2027, explained calmly
Openreach is retiring the UK's copper telephone network in January 2027. Think of it like a much-loved family car that's reached the end of the road: it still works today, but the parts are running out, and a more reliable replacement is ready. Every home will move to a digital landline by then, whichever provider they're with.
If you stay with Fleur, they will move you when they're ready. If you move to Phonely now, you've already made the change, on your own timetable, with your own number, and there's nothing left to do in 2027.
How to switch landline provider and keep your number
Three steps, and we do most of them.
Choose your plan
Digital Landline at £9.97 a month for 1,600 UK minutes, or Phonely with CallGuard at £14.98 for unlimited UK calls.
Tell us your existing number
We arrange the transfer from Fleur. No forms, no engineer visit.
Plug in the adapter
Your existing phone works as before. Your current line keeps working until the transfer completes, so you're never without a phone.
Working with City of London Police and Greater Manchester Police · AbilityNet Tech4Good Digital Inclusion Award 2026 · Employee-owned UK company · Keep your existing number
Keep your number. Keep your broadband. Choose who looks after your landline.
Phonely Digital Landline from £9.97 a month. Ready for January 2027 today.
Keep my number with PhonelyOr have a chat with our team on 0800 112 5000
18-month plan. 1,600 UK minutes (800 landline, 800 mobile). £11.97 a month from 1 April 2027. Internet connection required.
Frequently asked questions
Leaving Fleur, keeping your number, adapters and the switch-off
No. Fleur became your provider on 1 September 2026 when TalkTalk transferred your account, but you're free to move your landline elsewhere. If your original TalkTalk minimum term has ended, there's no early termination charge.
If you're still within a minimum term, Fleur may charge one, so check your last TalkTalk contract date or ask Fleur on 0333 320 4020. If Fleur later raises prices or changes your terms in a way that isn't to your benefit, Ofcom rules give you a window to leave without penalty.
Keeping your number is included, and we arrange the transfer for you. There are no forms for you to fill in and no engineer visit. Your current line keeps working until the move completes, so you're never without a phone.
You don't need to change your broadband. Phonely works over any UK broadband connection, including Fleur's, so you keep it exactly as it is and move only the phone service. You do need a working internet connection at home, though. If you have no broadband at all, a digital landline isn't the right fit yet, and we'd rather tell you that than sell you something that won't work.
The UK's copper phone network is being switched off in January 2027, and every home will move to a digital landline by then. If you switch to Phonely now, that move is already done: your number has come with you and there's nothing further to do.
It depends on what you pay now, because transferred customers kept their TalkTalk pricing. Phonely Digital Landline is £9.97 a month with 1,600 UK minutes included — 800 to UK landlines and 800 to UK mobiles — on an 18-month plan, rising to £11.97 a month from 1 April 2027. Fleur sells calls as separate bundles from £3 a month on top of line rental. Pop your current line rental into the box above and we'll show you the difference.
Yes. Phonely is an employee-owned UK company with a UK-based support team. We work alongside City of London Police and Greater Manchester Police on scam prevention, and we won the AbilityNet Tech4Good Digital Inclusion Award in 2026. You can see our press coverage or read about the team.
No new phone. Your existing handset plugs into a small adapter, and the adapter plugs into your router. It's free on the CallGuard plan and on annual payment, so there's nothing to buy from Fleur, TalkTalk or anyone else. Almost any ordinary corded or cordless phone works; if you're not sure about yours, ring us on 0800 112 5000 and we'll check.
Like all digital landlines, Phonely needs power and broadband to work, so it won't work during a power cut unless you have a battery backup. If you or someone in your home relies on the landline for a pendant alarm or has no mobile phone, tell us when you sign up and we'll talk through the options. Our offline alerts also mean you and your trusted contact are told if the line goes down.
