Comparison
Phonely vs Fleur Telecom: an honest look at both
If your phone line has just moved to Fleur, or you've been with them a while and are wondering what else is out there, this page sets the two side by side.
It's written for anyone comparing landline-only deals who wants a straight answer. We've tried to be fair: where Fleur does something well, we say so, and where we couldn't find a figure, we say that too rather than guessing.
Last checked 10 September 2026. Spotted something out of date? Tell us on 0800 112 5000 and we'll fix it. For other providers, see our comparison hub.
At a glance: Phonely vs Fleur Telecom
The key differences, with our sources named underneath.
Phonely's protection features (scam blocking, alerts, trusted person) are on CallGuard plans. Fleur sells a home phone alongside its broadband.
| Feature | Phonely | Fleur Telecom |
|---|---|---|
| What it is | Standalone digital landline that works over any broadband | Broadband provider; home phone sold alongside broadband |
| Entry landline price | £9.97 a month (£11.97 from 1 April 2027) | Line rental not published; transferred customers keep their TalkTalk price |
| UK calls included | Digital Landline: 800 landline + 800 mobile (1,600 total). CallGuard: unlimited, fair use 2,000 landline + 2,000 mobile | Sold as bundles: £3, £5, £7, £4 evening & weekend, £8 anytime |
| Works with any broadband | Yes, including Fleur's | Home phone sold with Fleur broadband |
| Keep your number | Yes, we arrange it | |
| Minimum term | 18 months | Not published; check your own terms |
| Ready for the January 2027 switch-off | Already digital | Copper lines; migration to be arranged by Fleur |
| Scam-call protection | CallGuard from £14.98 a month | None listed on Fleur's product pages |
| Works in a power cut | Needs power and broadband | Copper lines usually do, until migrated |
| Customer service and contact | 0800 112 5000, free to call, UK-based | 0333 320 4020 or customer.care@fleurtelecom.co.uk, Mon to Sat daytime, closed Sundays |
| Ownership | Employee-owned, independent | Telecom Acquisitions Ltd; TalkTalk holds a controlling stake |
The short version: Fleur is a broadband company that will also sell you a phone line. Phonely only does landlines, and builds scam protection into them.
Fleur Telecom packages and prices, next to ours
Why we ask for your bill rather than quote a saving
Fleur prices its home phone as line rental plus a call bundle. Phonely prices it as one monthly figure with calls included.
The catch in comparing them is that the roughly 13,500 households moved from TalkTalk on 1 September 2026 kept their TalkTalk pricing, so Fleur's own price list doesn't tell you what you pay. Your bill does. Fleur's standalone line rental isn't published on its website, and we'd rather leave a gap than fill it with a guess.
What we can tell you is Fleur's published call bundles: £3 for 100 landline plus 100 mobile minutes, £5 for 300 plus 100, £7 for 500 plus 100, £4 for evening and weekend, and £8 anytime. Those sit on top of your line rental.
What would it cost me?
Fleur doesn't publish a standalone line rental and transferred customers all pay something different, so use your own figure from your bill.
Phonely Digital Landline £9.97 a month on an 18-month plan, 1,600 UK minutes included (800 to UK landlines and 800 to UK mobiles), rising to £11.97 a month from 1 April 2027. An internet connection is required. See our plans for full details.
| Phonely Digital Landline | Phonely with CallGuard | Fleur Home Phone | |
|---|---|---|---|
| Monthly price | £9.97 | £14.98 | Your current line rental |
| UK calls | 1,600 included (800 landline, 800 mobile) | Unlimited (fair use: 2,000 landline + 2,000 mobile) | Bundle from £3 to £8 a month on top |
| Scam-call protection | Not included | CallGuard included | None listed |
| Adapter | Free on annual payment, otherwise available to buy | GA11 adapter free (worth £50) | Not applicable (copper line) |
| Price from 1 April 2027 | £11.97 | £16.98 | Per your Fleur terms |
| Minimum term | 18 months | 18 months | Per your terms |
Phonely prices from our plans page. Fleur call bundle prices from fleurtelecom.co.uk, checked 10 September 2026. Phonely needs a working internet connection.
Comparing with BT instead? BT Digital Voice pricing is a separate question and we cover it on our BT comparison page. Coming from TalkTalk originally? See Phonely vs TalkTalk Digital Voice.
Features: what each gives you
Both give you a working phone line, voicemail, caller display, 1471 and 141. The difference is everything built on top.
| Feature | Phonely | Fleur Home Phone |
|---|---|---|
| Keep your existing number | ||
| Use with any UK broadband | Sold with Fleur broadband | |
| Voicemail, caller display, 1471, 141 | ||
| Digital voice, ready for 2027 | From day one | Migration required |
| Scam-call blocking | CallGuard | |
| Trusted contacts | CallGuard | |
| Offline alerts | CallGuard | |
| Quiet hours | CallGuard | |
| Call recording and transcription | CallGuard | |
| Works in a power cut | Needs power and broadband | Usually, until migrated |
We could find no nuisance or scam call blocking listed on Fleur's product pages or service FAQs on 10 September 2026. That last row is a point in Fleur's favour today, and one that ends when their copper lines migrate.
Contract and switching
| Phonely | Fleur Telecom | |
|---|---|---|
| Minimum term | 18 months | Not published; transferred customers are on their original TalkTalk terms |
| Scheduled price change | £9.97 to £11.97 on 1 April 2027 (a fixed £2, not a percentage) | Fleur says annual increases are disclosed at sign-up; transferred customers should check their TalkTalk terms |
| Leaving penalty-free | If we change your terms in a way that isn't to your benefit, Ofcom rules let you leave within a set window | Same Ofcom rules apply. If your TalkTalk minimum term has ended there is no early termination charge |
| Moving your number | Included; we arrange it and your line stays live until the move completes | Standard industry process |
Our price rise is a flat £2 a month applied every 1 April, set out in paragraph 8.2 of our terms and conditions. We tell you the figure in pounds rather than as a percentage so you can work out the cost yourself.
What Fleur Telecom reviews say (and ours)
Review scores are a starting point, not a verdict, and both companies have customers with good and bad experiences. Fleur's Trustpilot page is one of the first things transferred customers look up, so here is the picture on 10 September 2026, stated fairly.
| Phonely | Fleur Telecom | |
|---|---|---|
| Trustpilot | See our live rating | 4.6 / 5 “Excellent”, 2,193 reviews, 333 in the last 12 months |
| What people praise | UK-based team, easy switching, fewer nuisance calls | Staff described as helpful, polite and patient |
| What people criticise | Read the reviews in full | Long waits on the phone; slow email replies; welcome emails that confused customers who aren't online much |
| Recent forum discussion | None about a transfer | MoneySavingExpert, August 2026: transferred customers asking whether the move is genuine and why they weren't warned |
Sources: Fleur Telecom on Trustpilot and the MoneySavingExpert thread. Both checked 10 September 2026. Fleur's score is “Excellent” and we say so; we'd rather you trusted the rest of this page.
Fleur Telecom and TalkTalk: who owns whom
Fleur Telecom is one of several brands run by Telecom Acquisitions Ltd, alongside Home Telecom, Hive and Eclipse Broadband. TalkTalk has held a controlling stake in Telecom Acquisitions since November 2022.
The group specialises in taking on customer bases from other providers, and the roughly 13,500 TalkTalk households moved on 1 September 2026 are the most recent example. Telecom Acquisitions has said it has the resources to migrate copper customers to digital services faster than TalkTalk could itself. In practice, those customers have moved brand but not group.
Phonely is an employee-owned, independent UK company. We only do one thing, which is digital landlines, and we built the business around keeping older people connected and safe from scam calls. That focus is the main difference between us.
Which is right for you?
Fleur may suit you if
- You'd rather have broadband and phone on one bill from one company, and you're happy with what you pay today.
- You'd prefer to let your provider handle the move to digital voice for you, in their own time.
- A landline that keeps working in a power cut matters to you today, and you don't yet have a battery backup or a mobile.
Phonely may suit you if
- You want to keep your broadband where it is and choose your landline provider separately.
- Scam-call protection matters to you, or to a parent or relative you look out for.
- You'd rather be ready for the January 2027 switch-off now, on your own timetable, with your own number.
- You like the idea of a company owned by the people who answer the phone.
Working with City of London Police and Greater Manchester Police · AbilityNet Tech4Good Digital Inclusion Award 2026 · Employee-owned UK company
Keep your number. Keep your broadband. Choose who looks after your landline.
Phonely Digital Landline from £9.97 a month. Ready for January 2027 today.
See what my landline would cost18-month plan. 1,600 UK minutes (800 landline, 800 mobile). £11.97 a month from 1 April 2027. Internet connection required.
Frequently asked questions
Phonely vs Fleur Telecom: leaving, pricing, adapters and the switch-off
Yes. Fleur became your provider on 1 September 2026 when TalkTalk transferred your account, but you're free to move your landline elsewhere. If your original TalkTalk minimum term has ended there's no early termination charge, and most long-standing copper customers are out of term.
If you're still within a minimum term, Fleur may charge one, so check your last TalkTalk contract date or ask Fleur on 0333 320 4020. If Fleur later raises prices or changes your terms in a way that isn't to your benefit, Ofcom rules give you a window to leave without penalty.
Keeping your number is included, and we arrange the transfer from Fleur for you. There are no forms for you to fill in and no engineer visit. Your current line keeps working until the move completes, so you're never without a phone.
No new phone. Your existing handset plugs into a small Fanvil GA11 adapter, and the adapter plugs into your router. It's free on CallGuard plans and on annual payment, and available to buy on the Digital Landline plan. Almost any ordinary corded or cordless phone works; if you're not sure about yours, ring us on 0800 112 5000 and we'll check.
It depends on what you pay now, because transferred customers kept their TalkTalk pricing and Fleur doesn't publish a standalone line rental. Phonely Digital Landline is £9.97 a month with 1,600 UK minutes included — 800 to UK landlines and 800 to UK mobiles — on an 18-month plan, rising to £11.97 a month from 1 April 2027. Fleur sells calls as separate bundles from £3 to £8 a month on top of line rental. Pop your current line rental into the box above and we'll show you the difference.
We could find no scam-call or nuisance-call protection listed on Fleur's product pages or service FAQs when we checked on 10 September 2026. Phonely's CallGuard plans block known scam numbers before your phone rings, play an anti-fraud introduction to suspicious callers, and can alert a nominated family member who can join the call if needed.
No. Phonely works over any UK broadband connection, including Fleur's, so you keep it exactly as it is and move only the phone service. You do need a working internet connection at home, though. If you have no broadband at all, a digital landline isn't the right fit yet, and we'd rather tell you that than sell you something that won't work.
Like all digital landlines, Phonely needs power and broadband to work, so it won't work during a power cut unless you have a battery backup. Fleur's copper lines usually keep working, which is a genuine advantage today and one that ends at the switch-off. If you or someone in your home relies on the landline for a pendant alarm or has no mobile phone, tell us when you sign up and we'll talk through the options. Our offline alerts also let you and your trusted contact know if the line ever goes down.
Other comparisons
See all providers in our best digital landline UK guide.
