How To Keep Your Landline When Switching To Utility Warehouse Fibre

Written by George, on 12 Jan, 2026. Last updated 12 Jan, 2026

Switching to Utility Warehouse fibre is a popular move as more UK homes upgrade to full fibre broadband. Faster speeds, better reliability and future-proof internet all sound great. However, many people only discover a problem late in the process. Their traditional landline is no longer included.

If you still rely on a home phone, or simply want to keep your existing number, this can be worrying. The good news is that moving to full fibre does not mean giving up your landline. You just need the right setup.

This guide explains how Utility Warehouse fibre works, why VoIP is the solution, and how you can keep your landline using Phonely.

What is Utility Warehouse?

Utility Warehouse is a UK provider that bundles everyday services such as energy, broadband and mobile. Many people are drawn to Utility Warehouse because of its all-in-one approach and competitive pricing when services are combined.

When it comes to broadband, Utility Warehouse offers both part-fibre and full fibre options, depending on availability in your area. Utility Warehouse fibre usually refers to FTTP, or fibre-to-the-premises. This means fibre runs directly into your home rather than relying on older copper phone lines.

fibre to the cabinet (fttc) vs fibre to the premises (fttp)

Here is where things change for landlines.

Traditional landlines rely on the old copper phone network. Full fibre broadband does not use this network at all, so a standard landline cannot run over Utility Warehouse fibre.

Utility Warehouse does not currently offer its own digital landline service with full fibre. This means that if you want to keep a home phone when switching to Utility Warehouse fibre, you need to set up a separate digital landline service alongside your broadband.

Why VoIP is the solution for landlines on Utility Warehouse Fibre

VoIP stands for Voice over Internet Protocol. In simple terms, it lets you make and receive phone calls using your internet connection instead of a copper phone line.

With full fibre, VoIP is the standard way landlines now work. Calls travel over your broadband connection rather than the old phone network. This is the same change happening across the UK as the traditional phone network is switched off.

VoIP works perfectly alongside fibre because:

Your phone service is not locked to your broadband provider
Call quality is clear and reliable
You can keep your existing landline number

Most people worry that VoIP sounds complicated. In reality, it is often simpler than older phone setups. Once installed, you use your home phone just as you always have.

Keeping your landline with Phonely

Phonely provides a digital landline service that works independently from your broadband provider. This makes it ideal if you are moving to Utility Warehouse fibre but still want a proper home phone.

With Phonely:

You can keep your existing landline number
You can keep using your current handset
Your phone service is backed by UK-based support
You gain built-in scam call protection

Your existing phone connects to your router using a small adapter. After that, nothing changes in how you make or receive calls. Friends, family, doctors and services all call you on the same number.

Because Phonely is a dedicated digital landline provider, the service is built specifically for people who still value their home phone. It is not an add-on or afterthought.

Many customers choose this setup because it separates broadband and voice. Utility Warehouse handles the internet, while Phonely handles the phone. Each service does what it does best.

Elderly lady using her landline with Phonely

FAQs

What does Martin Lewis say about Utility Warehouse?

Martin Lewis has discussed Utility Warehouse through Money Saving Expert over the years. The general view is that Utility Warehouse can be good value for some households, but savings depend heavily on usage and how many services you bundle. You can read the full article here.

Is it cheaper to split broadband and landline?

In many cases, yes.

Bundled deals can look convenient, but they often include services you may not fully use. When you split broadband and landline:

You pay only for what you need
You can switch providers more easily
You are not locked into one company for everything

With Utility Warehouse fibre for broadband and Phonely for your landline, you get full fibre speeds while keeping a reliable home phone. For many households, this setup works out cheaper and more flexible over time

Will I lose my landline number if I switch to Utility Warehouse fibre?

No, as long as you move your number to a VoIP provider within 30 days of it ceasing. Number porting allows your existing landline number to be transferred safely to a digital service like Phonely.

Timing is important. Always arrange your landline transfer before cancelling any existing phone service.

Can I still use my existing phone handset?

Yes. Most people keep the same handset they already use. A small VoIP adapter connects your phone to your router, so there is no need to learn new technology or buy expensive equipment.

What happens in a power cut?

VoIP relies on broadband and power. Many providers, including Phonely, offer options such as mobile call apps or backup solutions to help stay connected.

Conclusion

Switching to Utility Warehouse fibre does not mean you have to give up your landline. While full fibre broadband no longer supports traditional phone lines, VoIP provides a simple and reliable alternative.

By using Utility Warehouse for fibre broadband and Phonely for your digital landline, you can:

Keep your existing phone number
Keep your current handset
Stay connected on a modern network
Avoid paying for bundled services you do not need

If you are moving to full fibre and want peace of mind that your home phone will keep working, a digital landline with Phonely is a straightforward solution that fits perfectly alongside Utility Warehouse fibre.

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